Terms & Conditions of Sale
The General Terms and Conditions of Sale (hereinafter « TCS ») are available to Customer (hereinafter « Customer ») by the company TRAVEL LIKE A LOCAL, a SARL, having its registered office at 83, boulevard de Sébastopol 75002 Paris, registered with the Paris Trade & Companies Register under No. 753 018 811 (hereinafter “Localers”).
Its intra-community VAT No. is : FR68 753 018 811.
Localers can be contacted by email at the following address: booking@localers.com or by telephone at the following number: +33 (0) 1 83 64 92 01.
The director of the publication is : Marion LAURIN.
The Website is hosted by Heroku Inc having its registered office at. 321 11th St San Francisco CA, 94103 United States. Its telephone number is 1-866-278-1349.
Localers has taken out third-party insurance with MMA ENTREPRISE, situated at 19-21 avenue de l’Europe, Clichy.
Localers is registered with the Atout France register under No. IM075200003.
It benefits from a financial guarantee with the APST (15, avenue Carnot, 75017 Paris).
Localers proposes tours and activities in Europe and provides services for tourists, particularly excursions, tours, visits, recreational activities and gastronomical and cultural activities. (hereinafter the “Services”).
These TCS govern the contractual relations (hereinafter the “Agreement”) between Localers and the Client (hereinafter jointly referred to as the “Parties” and individually the “Party”).
The TCS are systematically communicated to each Client before entering into an Agreement. Consequently, placing an order for Services (hereinafter the “Order”) implies the Client’s full and unconditional adherence to said TCS, to the exclusion of all other documents.
Any reservation confirmed on the Site means the full and complete acceptance of these general Terms and Conditions. They are the only applicable
Localers reserves the right to update or modify these Terms and Conditions of sale at any time without prior notice. The use of the Site by the Client following any such changes constitutes your agreement to follow and be bound by the modified Terms and Conditions of sale. For this reason, Localers encourages the Client to review these Terms and Conditions of sale regularly.
The Services proposed by Localers are intended for consumers in accordance with the definitions set forth in the French Consumer Code.
It is specified that in accordance with Article L. 221-28-12° of the Consumer Code, the right of withdrawal does not apply to the Services provided by LOCALERS.
Definition
- - Client refers to all persons, physical or moral having subscribed to one of our paid services in conjunction with Localers and having paid the agreed price.
- - Service refers to a visit, walk, excursion, private or in group, as advertised on the Site.
- - Site refers to the website www.localers.com
- - Tour refers to all paid services proposed by Localers, (visits, walks, activities, excursions), that last less than twenty-four (24) hours.
- - Voucher refers to a receipt of purchase exchangeable against a service. It is provided immediately after the reservation of a service that the client has paid for.
1) Terms of Access of Services by Localers
1.1 Booking a service
The process of booking a Service on the Site is as follows.
- - The Client chooses a tour;
- - The Client chooses the number of participants who will be present on the tour, as well as the desired date(s) according to availability;
- - The full payment will be made online with our secure payment system.
Once the payment is authorized by the Client’s bank and that the service is confirmed by Localers, a confirmation mail will be sent to the Client. This mail contains the booking number and the amount of the purchase.
This confirmation mail is the only proof of payment for the service.
Reservations are considered effective as soon as the Client receives the voucher and not the confirmation mail sent by Localers. This voucher should thus be kept by the client who must present it at the departure of the tour. It is the only proof of identification that Localers will accept.
In case the voucher is lost, the Client must contact Localers to be issued a new voucher.
1.2 Making changes to Bookings
Changing Tour dates
| Changing Services dates | Until 48 hours before the start of the Service | Less than 48 hours before the start of the Service |
|---|---|---|
| Services including tickets | 10% of fees | Non changeable |
| Other Services | Changeable for free | Non changeable |
In order to apply changes to the reservation, the Client should inform Localers at booking@localers.com. Localers will respond to the demand as soon as possible in order to find a new time and/or date. If Localers is notified about the change in time and cannot accommodate it, Localers will refund the price of the purchase.
Changing Number of Participants
| Changing number of participants | Until 48 hours before the start of the Service | Less than 48 hours before the start of the Service |
|---|---|---|
| Services including tickets | Changeable for free (subject to available capacity of the Services) | 25% of fees |
| Other Services | Changeable for free (subject to available capacity of the Services) | Changeable for free (subject to available capacity of the Services) |
In case the Client wants to add participants, this change is only possible if the capacity of the tour allows it. The client should address all demands to change his reservation by email by writing to booking@localers.com.
1.3 Canceling a Booking
| Cancelling a Service | Until 48 hours before the start of the Service | Less than 48 hours before the start of the Service |
|---|---|---|
| Services including tickets | 10% of fees | No refund |
| Other Services | Cancellable for free | No refund |
All cancellation requests should be made by mail to booking@localers.com and should include the reservation number, the name of the client, as well as the date. Localers will process the demand as soon as possible.
Any interruption of the tour or activity during the Service, on the part of the client, will not be subject to reimbursement.
All processed reservations on the site implicate the full and complete acceptance of the Terms and Conditions of sale as well as the payment in full of the reservation price.
1.4 Ceding your booking to another person
After a reservation is completed, someone else may participate in the tour in your place free of charge. All sale of a reservation by a person other than Localers is strictly prohibited and will not be recognized as legitimate by Localers.
The assignor(s) must signal the ceding of the reservation via email to Localers at least 48 hours before the start of the Service, by indicating the precise name(s) and identification information of the assignee and beneficiaries. The beneficiaries must fulfill the same criteria as the assignor in order to take part in the tour.
1.5 Late Arrivals
For group tours, any participant arriving more than 15 minutes after the departure time will see his tour canceled and therefore non refundable, regardless of the reason for the late arrival.
For private tours, any participant arriving more than 30 minutes after the departure time will see his tour canceled and therefore non refundable, regardless of the reason for the late arrival.
This does not apply to any Versailles Palace, Vatican and Catacombs tours. For these services, late arrivals will not be permitted, regardless of the reason for the late arrival.
2) Prices
The prices mentioned on this Site are stated in Euro (€). Unless otherwise indicated, the prices include French V.A.T.
Service prices are subject to modification without notice. Prices vary according to the number of people per booking.
Specials offers indicated on the site, and only valid for a limited period of time and include a discount comprised between 5 to 20% off the regular price. Special offers are subject to change at anytime.
3) Payment
All payments must be done at the time of booking to validate a reservation.
We always charge the full amount of the reservation in Euro (€). The client assumes responsibility for any bank fees incurred in connection with payments, including but not limited to bank or currency fees as well as currency fluctuations.
4) Insurance
Localers has an insurance contract with the MMA ENTREPRISES insurance company, located at 19-21 Allée de l’Europe - 92616 Clichy Cedex. This insurance contract covers the financial consequences of the civil liability Localers may incur as a result of its activities.
All Localers tours are covered by a professional cover insurance as required by law, which covers bodily, material, and immaterial harm which could befall the clients of a tour following shortcomings or failure of Localers’ services. The client is encouraged to consult his/her insurer for all complementary coverage from which he/she wishes to benefit.
5) Localers Liability
Localers shall not be liable for any damages, material or immaterial, direct or indirect, that may arise from, or due to, the fault of the Client (i.e. ignoring security information given by the guide) during an excursion or service provided by Localers.
The Client may not request reimbursement or refunds if cancellation of a tour is the result of any act, event or circumstances not reasonably within the control of Localers, including but not limited to any war, terrorism, civil unrest, strikes, severe weather, and other extraordinary circumstances.
Within the limits provided by governing law, Localers cannot be held liable for failure to perform the Agreement in the event of force majeure, as defined in Article 1218 of the French Civil Code and French case law, or in the event of damage caused by a third party outside its control or due to improper or non-compliant use of the Services by the Customer, in breach of Localers’ instructions.
The Client shall be responsible of any administrative formality. Localers will not be held liable for difficulties in obtaining visa or resident permit.
6) Personal Data
The provisions concerning the protection of personal data set forth in the French Data Protection Act of 6 January 1978, as amended and the European Regulation on the protection of personal data of 27 April 2016 which entered into force on 25 May 2018 (“GDPR”) are found in the document attached entitled “Privacy Policy”, accessible on the Site.
7) Governing law and competent courts
These TCS are governed and interpreted in accordance with French law, without taking into account conflicts of law.
If any provision of these TCS or its application to any person or circumstance is judged null and void, this nullity will not concern the other provisions or applications of these TCS, which will remain in force, independently of the provision judged null and void. To this end, the provisions of these TCS are declared stand-alone.
In the event of a dispute arising when interpreting and/or performing these TCS or in relation to these TCS, the User can decide to seek to settle said dispute with the Company through traditional mediation proceedings or any other alternative means of dispute settlement. The User can notably make contact with: MTV Médiation Tourisme Voyage, BP 80 303 - 75 823 Paris Cedex 17 https://www.mtv.travel - https://www.mtv.travel/quand_et_comment_saisir/
The User is informed that:
- • To allow a dispute to be examined by the mediator, the User must justify that he has made a written claim to the Company or keep written proof of measures taken;
- • The request must be founded and lawful.
The User can bring the matter before the mediator within a maximum period of one year following the Company’s written claim.
Finally, in the event that this mediation procedure fails or if the User wishes to bring proceedings, the French Code of Civil Procedure will apply.
