Frequently Asked Questions

Once you're on the page of your chosen tour, simply select a date and the number of people in your group to see if the tour is available. If the tour is available you'll see a "Book Now" button, which you can click to add it to your "My Tours" list (shopping basket). If a visit isn't available on the date you requested, contact us via the "Enquire about a new date" button.
Of course! As soon as you see a tour that interests you, add it to “My Tours” and continue browsing, adding as many tours to your shopping basket as you like. Please note there is a limit of 7 tours per reservation, so any number above this may require a second reservation. Once you’ve made your choice, just reserve them all at once. You can also modify your list of excursions as well as their dates at any time before booking them.
Yes, you can add tours from different cities in your shopping basket, and you will be able to reserve them all at once.
We suggest you book anywhere from 6 to 12 weeks in advance to maximize the availability of the tours. Our popular tours fill up quickly, some others only allow a small group size, and some are available for private groups only, so we encourage you to book as soon as you have a date in mind.
You can cancel a tour up to 2 days before its departure for a full refund. For all Versailles tours, we will retain a 10% cancellation fee for the cost of the ticket reservation. Any cancellation made less than 48 hours before the departure date will unfortunately result in the loss of 100% of your reservation price. All cancellations must be sent by email to the following address:
You can add or withdraw participants for each reservation, as long as you notify us by email at least 48 hours before the tour's departure. Adding participants is subject to tickets availabilities and will be limited to the maximum number of participants per tour. You will be charged or refunded accordingly. If participants are withdrawn less than 48 hours before departure time, no refunds will be given.
In the event that circumstances outside of our control force us to cancel a tour (unexpected closings, natural or human disasters), we will unfortunately be unable to refund you. However, if a tour is cancelled for any reason that falls under our responsibility (a guide's absence, sickness, reservation mistakes…), we will refund you 100% of the amount spent within 10 business days, or we can try to reschedule your tour if you wish.
Once your payment has gone through, you will automatically receive an email confirming the transaction.
Once your purchase is complete and that we have assigned a guide, you'll receive a confirmation voucher with your booking number and the information you need regarding your tour. This voucher also serves as your receipt. The day before your tour, you will receive your guide’s contact details.
If you lose your receipt, contact our customer service so we can issue you a new one. It's very important that you arrive at the tour with your booking number in order to identify yourself.
Many of our tours can be organized at the last-minute, however to avoid disappointment and to ensure that you are able to take the tour of your choice on the day of your choice, we do encourage you to book as far in advance as possible.
All the information you need about each tour is displayed on that tour’s dedicated page. You can find the meeting point, a detailed itinerary, the type of tour, prices, inclusions, the length of the tour, and much more.
We always give a very precise and easy-to-find meeting point. Moreover, your guide will be wearing a badge with the Localers logo on it. You can’t miss it!
In order for your tour to depart at the correct time, we ask you to ensure that you arrive 5-10 minutes early where possible. If you are going to be late, we kindly ask that you call your guide on the mobile number provided on your confirmation voucher. For the Catacombs tours in Paris, participants MUST arrive 5 minutes before the designated departure time. Late arrivals will not be permitted to enter the Catacombs, due to strict regulations. We advise every participant to arrive at least 10 minutes before the departure time. This will also be specified in your voucher.
You guide's phone number is listed on your confirmation voucher, so if your guide hasn't arrived by the departure time, or if you're having trouble finding them, you can call them directly. If you're still not able to get in touch with him/her after 15 minutes, please call our customer service team on +33 1 836 492 01.
We offer a range of tours specifically designed for families with children and teenagers, suitable for all ages. If you'd like to join a regular private tour, our guide will of course adapt to the group's constraints to guarantee the ideal family experience, but keep in mind that a tour involves a lot of walking. To join a small group tour, we strongly suggest that each participant be at least 8 years old.
We like to keep it small to offer a truly personalized experience!
In most cases we can organist tours for private groups larger than the maximum group sizes stated on our website, with some exceptions – please contact us for further details.
Our tours are generally walking only. On some tours, we include transportations. Please refer to the inclusions for each tour.
A private tour consists of you, your family, and/or people you know. On the other hand, a public tour includes other participants that have booked the same tour.
If you are going to be late, we kindly ask that you call your guide on the mobile number provided on your confirmation voucher. If for any reason you are not able to reach your guide, please call us here at the office on +33 (0) 1 83 64 92 01. For private tours, your guide will wait up to 30 minutes after the departure time. Group tours will depart no more than 15 minutes after the departure time to avoid inconveniencing the other participants.
If your tour starts late because you did not arrive on time, the duration of your tour may be shortened in order to finish at the scheduled time. This is because occasionally our guides will have other obligations that will not allow him/her to stay longer. However if the tour doesn’t start on time because your guide has arrived late, he/she will always provide you with the full duration of your tour.
All tours will proceed as scheduled regardless of weather conditions, though your guide will do his/her best to adapt the itinerary to make your tour as comfortable as possible.
If there is anything you are unhappy with during your tour, don’t hesitate to let us know. You can contact us directly, or include your comments in the feedback form that will be sent to you after you’ve taken your tour. And don’t forget, positive feedback is welcome as well! If you enjoyed your tour or your tour guide, we’d love to hear about it.
We mainly operate in English, although we work with a multilingual team of guides and are happy to accommodate your wishes where possible.
We only accept Visa, MasterCard & American Express.
Your bank details are encrypted due to our advanced SSL protocol. Your confidential information is never stored on our site, as all payments are processed by our payment system provider. This ensures high security for our clients with our PSI DSS certification as well as our encrypted system. The green padlock next to the website’s URL during your payment guarantees the security of the transaction.
Your statement will appear under the name "Travel Like a Local".
A VAT rate of 20% is included in all our prices. Unfortunately you will not be able to re-claim the VAT, as our offers are considered as services as opposed to consumer goods.
All bookings on our site are processed in Euros (€). If your country’s currency is not Euros, your bank will automatically convert the price to your country’s currency when you are charged.
Firstly, please make sure that you have correctly filled out your personal details and credit card information. Otherwise, your transaction may have been temporarily blocked by your bank as a fraud prevention method. We advise you to contact your bank as soon as possible in order to resolve the issue. Alternatively, you may like to try paying with a different credit card. If the problem persists, please get in touch by email at or by phone on +33 (0) 1 83 64 92 01. If the payment is declined, we suggest that you contact your bank directly. It is common for banks to block outgoing international transactions in an attempt to prevent fraud. To resolve the issue, you simply need to call your bank to ask them to authorize the payment. Please contact us if the problem persists.
The term Localers comes from the fusion of local & traveler = the idea that you’re not just simple tourists, but travelers who want a real glimpse into local lifestyles.
Well, that's a Looong story. Put briefly, the idea evolved little by little over a series of visits to Namibia, Panama, Iceland, Australia, Morocco… Almost everywhere, it was nearly impossible to enter into the local culture and genuinely interact with the locals. We wanted to create a means to facilitate such experiences whilst ensuring they remain natural. What better place to start than at Home?
Check out our About Localers section to learn why you will love our excursions.
We are perpetually searching for new talent! Photographers, history experts, fashion designers, gastronomes or passionate guides who just love their quartier or experts in a field from which our site could benefit from your contribution. Check out our employment page and get in touch if any of these things describe you.
We are on Facebook, Instagram and Twitter.
Ohhhh nooo! We created everything you see on our site personally. From recruiting guides to planning the excursions to marketing, we do it all.
Nope. We only offer excursions less than 24 hours long. Therefore, we cannot offer hotel reservations. By doing so, we can better concentrate on the quality of the excursions themselves.
We work with a select team of qualified art historian guides or guides conférenciers as they are known in Paris. This qualification means that they are part of the only guides with official permission to guide in the Paris museums. Our guides are not just art history experts – they are passionate people who are eager to ensure that you have the best possible Paris museum experience.
We will provide a simple and easy to locate meeting point. Your guide will be wearing a Localers badge.
We work with a large team of guides, however not all of them may be available during your travel dates; therefore we cannot guarantee the ability to assign a specific guide to your tour. However, we will always do our best to prioritize your chosen guide.
You guide's phone number is listed on your confirmation voucher, so if your guide hasn't arrived by the departure time, or if you're having trouble finding them, you can call them directly. If you're still not able to get in touch with him/her after 15 minutes, please call our customer service team on +33 1 836 492 01.
It is entirely up to you whether you leave your guide a tip following your tour. There is no obligation, however if you enjoyed your experience your guide will be happy to receive a tip as a token of your appreciation.
What our clients say S
How it works

Browse our homemade tours run by local experts


Book your tours online


Receive your online confirmation


Discover Europe like an insider