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Frequently Asked Questions
Once you’re on the page of the excursion you want, just choose a date and the number of people in your group to see if the tour is available. Availability of times and dates are instantly and automatically confirmed as you go. If the tour is available you’ll see a “Book Now” button, which you can click to add it to your “My Tours” list (shopping basket). If an excursion isn’t available on the date you requested, try another date for the same tour. We strive to offer as many dates as possible for each excursion, but they often fill up quickly. Still can’t find a suitable date and time for your trip? Give us a call and we'll work it out!
Of course! As soon as you see a tour that interests you, add it to “My Tours” and continue browsing, adding as many tours to your shopping basket as you like. Please note there is a limit of 7 tours per reservation, so any number above this may require a second reservation. Once you’ve made your choice, just reserve them all at once. You can also modify your list of excursions as well as their dates at any time before booking them.
There are no set rules. We suggest you book anywhere from 6 to 12 weeks in advance to maximize the availability of the tours. The more popular tours fill up quickly, certain others only allow a small amount of people, and some are available for private groups only. We advise our clients to book in advance to avoid these issues.
You can cancel a tour up to 2 days before its departure for a full refund. For the Versailles Palace & Gardens Private tour, we will retain a 10% cancellation fee for the cost of the ticket reservation. Any cancellation made less than 48 hours before the departure date will unfortunately result in the loss of 100% of your reservation price. All cancellations must be sent by email to the following address: email@example.com
You can add or withdraw participants for each reservation, as long as you notify us by email at least 48 hours before the tour’s departure. You will be charged or refunded accordingly. If participants are withdrawn less than 48 hours before departure time, no refunds will be given.
You can also postpone your booking to another date or departure time, providing you notify us by email at least 48 hours before AND the tour is still available based on your new requirements. We will then send you a new voucher that reflects your changes.
In the event that circumstances outside of our control force us to cancel a tour (severe weather, unexpected closings, acts of god…), we will unfortunately be unable to refund you.
However, if a tour is cancelled for any reason that falls under our responsibility (a guide’s absence, sickness, reservation mistakes…), we will of course refund you 100% of the amount spent within 10 business days, or we can try to reschedule your tour if you wish.
Once your payment has gone through, you will automatically receive an email confirming the transaction.
Once your purchase is complete, you’ll receive a confirmation voucher with your booking number. This also serves as your receipt.
Once your bank authorizes your payment, you will receive an automatic confirmation with all the information concerning your purchase, including:
- Reservation status
- A full description of the tour
- Confirmation of time, date, number of people, meeting point, and the guide’s telephone number
If you have any questions don’t hesitate to call our customer service at +33 1 836 492 01.
If you lose your receipt, contact our customer service so we can issue you a new one. It's very important that you arrive at the tour with your booking number in order to identify yourself.
All the information you need about each tour is displayed on that tour’s dedicated page. You can find the meeting point, a detailed itinerary, the type of tour, prices, the length of the tour, and much more.
We work with an extensive network of tour guides, but not all of them may be available during your travel dates. This is why we do not guarantee the ability to assign a specific guide to your reservation. Obviously, we’ll do our best to suit your requirements.
We always give a very precise and easy-to-find meeting point. Moreover, your guide will be wearing a blue, white, and red badge with the Localers logo on it. You can’t miss it!
In order for your tour to depart at the correct time, we ask you to ensure that you arrive 5-10 minutes early where possible. If you are going to be late, we kindly ask that you call your guide on the mobile number provided on your confirmation voucher. For the Catacombs tours, participants MUST arrive 5 minutes before the designated departure time. Late arrivals will not be permitted to enter the Catacombs, due to strict regulations. We advise every participant to arrive at least 10 minutes before the departure time. For specific tours with very tight schedules such as the Catacombs, Versailles or the Eiffel Tower, we strongly advise you to arrive 15 minutes in advance. This will also be specified in your voucher.
Yes. If your guide hasn’t arrived by the departure time, we encourage you to call him/her directly. You guide's phone number appears on your confirmation. If for any reason you are not able to reach your guide, please call us here at the office on +33 (0) 1 83 64 92 01.
We have scrupulously verified our guides’ reliability over a drawn out interview process, including evaluation through a series of simulation tours before we agree to add them to our team. In addition, we’ve put into place a quality control system that allows all customers to evaluate their guides after their tour.
If there is anything you are unhappy with during your tour, don’t hesitate to let us know. You can contact us directly, or include your comments in the feedback form that will be sent to you after you’ve taken your tour. And don’t forget, positive feedback is welcome as well! If you enjoyed your tour or your tour guide, we’d love to hear about it.
Our standard tours involve a lot of walking and are not recommended for small children, thus we strongly suggest that each participant be at least 8 years old. However, we do offer a range of tours specifically designed for children that welcome all ages. For private tours, the guide will of course adapt to the group’s physical constraints to guarantee the ideal family experience.
Our tours are generally walking only. We avoid using buses or mini buses in order to give you a real insider experience.
A private tour consists of you, your family, and/or people you know. On the other hand, a small group tour includes other participants that have booked the same tour. Each small group tour group is never more than 10 people – in fact it’s often quite smaller -- in order to offer you an intimate experience with your guide, the rest of the group, and your environment.
If you are running late for a private tour we will allow a 30 minute grace period. On the other hand, group tours will start 15 minutes after the meeting time at the latest -- with or without you - to avoid inconveniencing the other participants. In certain cases, you can call your guide after the departure in order to join the tour in progress at a different location. In the unlikely event that the guide is late, feel free to call him/her on the number provided on your confirmation voucher. If for any reason you are not able to reach your guide, please call us here at the office on +33 (0) 1 83 64 92 01. Usually your guide will arrive 5 minutes in advance and will be already waiting for you at the meeting point.
If your tour starts late because you did not arrive on time, the duration of your tour may be shortened in order to finish at the scheduled time. This is because occasionally our guides will have other obligations that will not allow him/her to stay longer. However if the tour doesn’t start on time because your guide has arrived late, he/she will always provide you with the full duration of your tour as promised.
Sometimes it rains even in France! While our museum, tasting, and cooking tours are not affected by the weather, several of our outdoor walking tours are. All tours will proceed as scheduled regardless of weather conditions, though your guide will do his/her best to adapt the itinerary to make your tour as comfortable as possible.
There is no obligation to leave a tip at the end of your tour. Having said that, it’s a great way to show your guide that you appreciated his/her efforts. Tips can constitute a significant part of a guide’s income, and for that reason your generosity will always be highly valued.
Our payment system is managed by Ogone, a leader in European payment solutions. Once your check-out is finalized, you will be redirected to Ogone’s secure site within Localers to complete your payment. We only accept Visa & MasterCard for now. American Express and Diner’s club are not yet accepted by Localers.
This code is composed of either 3 or 4 digits and is found on the back of your card. It is simply an added security feature as only the card’s owner has access to it. This code will never appear on our invoices or transactions.
Your statement will indicate your purchase with us under the name “Travel Like a Local”.
Yes, a 20% VAT rate is included in all our prices. Unfortunately you cannot claim it back, as this is considered a service rather than consumer goods. Sorry!
Your bank information is encrypted thanks to our advanced SSL protocol. It will never remain on our site, since all payments go through our payment system provider. This ensures more security for you with a PSI DSS certification as well as an efficient encrypting system. The green padlock next to the website’s URL during your payment guarantees the security of the transaction.
All purchases on our site are processed in Euros (€). If your country does not use Euros, your bank will automatically convert this price to your country’s currency when you are charged.
You are charged 100% of the price immediately upon booking your tours.
If the payment system is momentarily unavailable, you can either call our customer service at +33 1 836 492 01 or email us at firstname.lastname@example.org.
Firstly, please make sure that you have correctly filled out your personal details and credit card information. Otherwise, your transaction may have been temporarily blocked by your bank as a fraud prevention method. We advise you to contact your bank as soon as possible in order to resolve the issue. Alternatively, you may like to try paying with a different credit card. If the problem persists, please get in touch by email at email@example.com or by phone on +33 (0) 1 83 64 92 01.
This happens from time to time. No need to panic, just let us know and if we haven’t done it already, we’ll refund you straight away.
Unless there is a technical problem, confirmations are automatically sent to your email account within one hour of booking. Usually such a delay means that the bank declined your payment.
Normally we accept payment exclusively by credit card. However if there is no other option for you, we’ll try to be as flexible as we can to find the best solution.
The term Localers comes from the fusion of local & traveler = the idea that you’re not just simple tourists, but travelers who want a real glimpse into local lifestyles.
Well, that's a Looong story. Put briefly, the idea evolved little by little over a series of visits to Namibia, Panama, Iceland, Australia, Morocco… Almost everywhere, it was nearly impossible to enter into the local culture and genuinely interact with the locals. We wanted to create a means to facilitate such experiences whilst ensuring they remain natural. What better place to start than at Home?
Yes we have a simplified mobile version that you can access by smartphone or tablet. The full version will be coming by the end of the year.
Check out our “7 reasons to choose Localers” to learn why you will love our excursions.
We are perpetually searching for new talent! Photographers, history experts, fashion designers, gastronomes, passionate Parisians who just love their quartier or experts in a field from which our site could benefit from your contribution. Check out our employment page and get in touch if any of these things describe you.
Of course!...as long as we share the same travel philosophy. We are interested in learning more about a potential partnership. Send us your proposition and we will respond as soon as possible.
Give us a call or send us an email at firstname.lastname@example.org so we can learn more about your motivations. Even if you have an idea without a concrete plan, we’d love to talk about it. Writers, community managers, commercial tourist experts, designers….we’re interested!
We are on Facebook, YouTube, Google +, Pinterest and Twitter
Ohhhh nooo! We created everything you see on our site personally. From recruiting guides to planning the excursions to marketing, we do it all.
Nope. We only offer excursions less than 24 hours long. Therefore, we cannot offer hotel reservations. By doing so, we can better concentrate on the quality of the excursions themselves.